Effective Negotiation & Conflict Resolution

Tamaris Purvines subsidization Three LDR 404 07/29/2012 Assignment Three Part One There atomic number 18 several incompatible processes, ideas, and sudors that go into the over whole practices of strong negotiation and negate resolution. Yet no productive negotiation could be possible without the valuable prepareout of skills. Two fictitious characters of skills female genitals help a prosperous treater. The first type is hard skills, which are guidelines, strategical measures, or whatsoeverthing that can be copied agglomerate onto paper and taught. The second type is well-heeled skills, which are the skills acquired done practicing negotiation that cant necessarily be taught.To get a better idea of the exposition and examples of to from each one one type of skill, it is better to discuss them each individually in more depth. Hard Skills some(prenominal) designers deal written controls and articles about what methods are beneficial for successful negotiation. A great example of an designer who knows a cud about effectual negotiation methods that benefit two sides of the negotiation is Bernard Mayer. As an author of several books, a professor at the Werner Institute and Creighton University, and a founding varyner of CDR associates, Bernard has a hand of accomplishments in the field of conflict.He as well has been perishing in the field of conflict for over forty old age as a mediator, facilitator, researcher, and consultant. In his book Dynamics of Conflict A Guide to Engagement and Intervention, Bernard discusses in depth unique ideas of looking at negotiation that benefit negotiators. In one section of the book he mentions a way of looking at conflict that helps the negotiator unsex the source of the conflict at hand. He uses the Wheel of Conflict to demonstrate various aspects of interaction, ad hominem life, and outside forces that can be the cause of a conflict.The outer layer of the wheel contains personality, data, cul ture, and power. The second layer of the wheel contains emotions, values, communication, structure, and history. The inner circle, and terminal layer, of the wheel are basic needs broken down into survival needs, interests, and identity needs (Mayer, 10). When in the negotiation process it is beneficial to look at these different layers of the Wheel of Conflict to help determine the source of the conflict at hand. Being able to first ac association the root of the conundrum is a great way to start the process of working through it.Three authors collaborated on the book Getting to Yes Negotiating concordance without Giving In. These authors are Roger Fischer, Bruce Patton, and William Ury. In this book, they describe a method of negotiation that helps bear the discussions on grade throughout the entire negotiation process. The method is broken down into four parts that help keep the negotiator and the parties snarled focused on resolving the issue. The first part is separate th e people from the riddle (Fischer, 19). This allows the problem being faced to be the focus of discussions rather than the people as individuals.The second part is focus on interests non positions (Fischer, 42). Focusing on the position rather than the interests causes the individuals to get stuck in something they whitethorn or whitethorn not residual up wanting in the end. However, if the focus is on the interests of each side, then it is possible to come to a solution that is beneficial to all sides. The third part is forge options for mutual run into (Fischer, 58). Obviously it is in the best interest of both parties to come up with a solution that is mutually beneficial.Finally, the fourth part is insist on using clinical criteria (Fischer, 82). The use of objective criteria insures that no side is arduous to hoodwink the other. If the information is objective, then it is impossible for one side to charter that it is unfair to their cause. Each part of this method prov ides a structured negotiation process that is beneficial to all parties involve. Soft Skills epoch the above-mentioned hard skills are highly helpful in aiding a negotiator in their negotiation process, there are some skills that are unable to be broken down into categories or methods.Throughout the process problems arise that are situation specific. Knowing when one party is bluffing or trying to trick the other party are skills that come with learning through experience. The deli really of statements and ideas are by all odds situation specific. Discussing an issue with a church group may not be the same type of discussion that may be necessary with a theater group. Individuals respond differently to how phrases are stated. hardly through working with similar groups does a negotiator learn how best to phrase their ideas to parties in any given situation.Learning how to best reframe a harsh or inappropriate statement into the truth of the statement is also a soft skill that is highly beneficial to negotiators. The only way to learn how to accomplish this surd skill is by practicing it. It takes years of practicing and using this skill in negotiation processes to truly learn how to effectively perfect it. Being able to determine the best possible solution to the problem for both parties involved in a negotiation is also something that cannot be learned. Each negotiation is going to be different and have different circumstances.Even after years of working with groups in negotiation or mediation situations, it is exempt difficult to help both sides create a mutually beneficial solution to their problem. This is something that almost comes as a talent to negotiators. It takes a certain gift to be able to achieve positive outcomes for everyone involved every time. Sometimes it may not be possible to come to a full solution. mayhap the situation has progressed, but perhaps the negotiator cannot take the parties any tho in their differences.Whatever the cas e, negotiators have to have the experience to know when the right time is to be finished with the negotiation or when to keep trying. This knowledge cant be taught or learned in a classroom. It is clear that it takes more than bonnie book knowledge and methods to produce a great negotiator. Part Two Learning how to be an effective negotiator is a long process that requires patience and understanding. It takes time and private road to learn all the different processes, methods, and procedures that can be helpful in the negotiation process.However, no matter how much work and effort you put into learning good methods for negotiation, there will never be a perfect negotiation. To further understand the complications that may arise during negotiations, it is good to look into two fairly common areas that negotiations are very much required in. Many challenges arise during this process whether it is in a stage business situation or a personal situation. Difficulties Faced in Business Many various complications can arise in business negotiations. Often times businesses are working with other businesses to determine a solution to a problem or are defining a contract.Many of these negotiations take place in multi party discussions. It is often very easy for one party to start feeling attacked by the other party, to feel cheated of something they believe they deserve, or to communicate in a way that the other party may not understand. For example, when two businesses are trying to settle a problem, each side is trying to assoil something the company needs. In this effort it is easy to start putting blame on the other party for what has taken place. When this happens it causes a lot of strain in the negotiation because the focus is no longer on the problem at hand.This can create major setbacks in the process, and cause the negotiator to have to start back at the commence to try to show each side how they can mutually benefit from a solution if they work together. Sometimes the parties may feel as if the problem has caused too much harm to the companies, and may settle to quit the negotiation process altogether. The same results can be said of two businesses attempting to create a contract. Frequently one company or the other will feel as if they are being cheated out of something that can be beneficial to them. It can also be difficult to overcome ethnic differences in business.One company may base their business practices on the cultures surrounding them. The other company may do the same in a different region. When this slide bys, it becomes difficult for the two to effectively communicate to each other. The negotiator then gains the task of having to interpret the differences, and show both parties how they are similar rather than different. While these are all complications that can come up during negotiations, the negotiator soon learns how best to overcome these issues and work toward mutually beneficial solutions. Difficulties Fac ed in Personal Life Negotiations can arise within personal situations as well.While it may not be establishing a mutually beneficial contract, difficult situations occasionally occur in personal relationships. Relationships such as romances, friendships, and family members can encounter problems or difficult situations that require a solution. When this happens, the individuals involved enter into a negotiation. In all relationships it becomes easy to attack the other person for disagreeing, having opponent needs, or feeling neglected. As this starts to happen both individuals become negotiators for what they determine to be the truth or best solution for the situation.It is very easy for each party to feel hurt, take everything personally, and get angry. What is not easy to do is assess the situation in a calm state, and restate any minus statements into the truth of the situation. All too often individuals start saying things out of anger and hurt, and the negotiation readily tu rns into a personal attack or fight. While it is difficult to focus on the needs of both sides, to keep personal feelings at bay, and work at finding a positive solution, a successful negotiator must learn to do this. ConclusionNegotiation is a process that requires lots of learning, hard skill techniques, soft skill techniques, and experience. Quite often complications arise that can deter the process or completely end the negotiation altogether. Successful negotiators learn as much as they can from mentors, education, books, and whatever other sources they may find on conflict resolution and negotiation. They then take that knowledge and apply it to then hone hard skills they can take into negotiations with them. Once they start to experience working as a negotiator, they gain the knowledge of soft skills that work for them.And while all of this takes place they constantly run into complications. However, they overcome these complications and gain knowledge from them. Throughout t he process of negotiation, whether as a professional or just in occasional life, negotiators learn how to establish and maintain relationships through effective communication. Works Cited 1. Fischer, Roger, Bruce Patton, and William Ury. Getting to Yes Negotiating Agreement Without Giving In. novel York City Penguin Group, 2011. Print. 2. Mayer, Bernard. The Dynamics of Conflict A Guide to Engagement and Intervention. San Francisco John Wiley & Sons, Inc, 2012. Print.